If you meet any problems with Topway products, please refer to the user manual to check and confirm firstly
that your operation and handling is in accordance with the instructions. If the problem still cannot be solved
after check, please supply additional information as below and send email to Topway support team.

Please note that it’s very important and necessary that you supply as much relevant information as possible,including as below:

a. clear photos of the label(model name+serial number)
b. clear description of the problem
c. relevant information and frequency of the problem (if possible)
d. current condition of the product: can it DC start with battery? any error code on the screen?(for inverter)
e. background information(inverter): AC source(utility or generator or panels), battery capacity? approx.load
level, any solar input etc
f. background information of the solar charger: solar panel electrical specification, PV configuration
system voltage
g. supplement photos/screenshot or video about the issues
h. where is the product purchased?

Once all these information are forwarded to our technical team, you can get an response and solution
as soon as possible.

Please note that our working time is from Mon-Fri only and general response time is within 48~72hrs business hrs.

1.what can you get if being Topway agent?
you can get more technical training, support and more free spare parts.
you can also get special price support on ordering as Topway agent
you can get advertising&publicity expense share for Topway brand, and you can also get free customer
share from your local market
And you can also get annual bonus of 0.5% to 2% based on your annual sales
Besides, as one priority, you can get first fast good delivery

2. How to be Topway agent?
to take care of Topway brand and guard Topway brand
you need to have your own engineer team who can communicate with our engineers easily
you also need to have your own channel to develop and gain market share
you need to have your own store or showroom to display Topway brand and Topway products
you also need to have clear report about your local market condition
to make sure you can complete Topway’s annual targets(for exclusive agents).

Welcome to be Topway’s agent, please feel free to contact us right now!

All Toway original products have passed our QC strict inspection before leaving warehouse.
Unless otherwise specified,the standard international warranty of Topway products are as below:
1. home inverter/off-grid inverter/hybrid inverter 1year~3years depend on brand
2. lithium battery 3~5years as per Proforma invoice/contract specified
3.solar panels：10~25years(under STC condition) as per Proforma invoice/contract specified.

We can offer the following components that are easily damaged:
for inverter, 1% ~3% PCBA board and components like MOSFET or fuse
for lithium battery: 1%~3% BMS board/lithium battery or cells based on order quantity.

Claim Procedure:
Before requesting warranty service, please check the operation manual to be certain that there is a problem with the product.
To obtain rapid service under this warranty, please report defective devices with detailed reports with information mentioned
in “How to Get After-Sales Tech Support”,and we will reply
within 48-72 business hours after we gathered all you information
Topway reserves the right to provide either free repair or replacement for products covered by warranty, depending on product type.
In most cases, when customer is able to provide sufficient and clear data, upon successful review and confirmation of warranty coverage,
free replacement boards or parts will be supplied to customer without requiring any return. In exchange, customer will agree to a small charge to
cover postage of the replacement board or parts.

Please note that damage due to the following causes is exclusive from warranty:
1. Improper transportation and delivery
2. Unauthorized modifications, alterations or any form of disassembling attempts
3. Improper installation, usage or operation (products like inverter and battery are indoor rating, unless otherwise stated), including damages arising
from use in environment with excessive moisture corrosion or dust.
4. Non-compliance with relevant safety standards or regulations
5. Application beyond the scope of product design/ratings or safety standardsActs of uncontrollable natural forces such as lighting, flood, fire, storm etc

Topway is an old brand for lithium battery since 2012. Topway is totally a factory specialized in
lithium battery production and sales, and main business has extended into solar products like solar inverters
and solar system. We can provide one stop shopping for solar system and related products.

First of all, you buy all lithium batteries at the lowest because we are factory
secondly, we have been in this industry for more than 10years till now, with professional experience in
lithium battery and solar products maintenance and installing. We have expertised technology
team to support your business
Thirdly. usually the industry warranty standard is 1year, but Topway can offer you 3~5years warranty
based on some certain charge